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Determine User Existence via API and Email

Lee.Durrance

We allow a certain subset of our users to create help desk incidents prior to being granted access to SWSD. The user's account may or may not exist, though probably not. We use the API to create these records. Currently, we have the agents create the requesting users when they pick up the ticket.

Is there some undocumented API call that will allow us to determine whether or not a user account exists for a given email address?

Thanks!

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SPSDude

So I don't know if you knew this, but you can add filters to an API request. You don't have to download all the users each time. You can leverage that filter and search.

For example:
https://demo.samanage.com/users?report_id=8992244&applied=true&email%5B%5D=sean.sebring%40solarwinds.com&

If you can use this to search your Users or Requesters table, it may be able to solve your issue.

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SPSDude

Great question!

We have API documentation for the Users table. See link:

https://apidoc.samanage.com/#operation/getUsers

But there is another table called Requesters! You can find the sneaky little table when you are in Setup>Users and then click on the tab at the top for External. You'll notice the the URL changes from "users" to "Requesters". You should be able to query against that table the same as users.

Hope this helps!

Lee.Durrance

Unfortunately, I am not willing to download the entire list of users for every time this method submits an incident to see if the current email address is in the list. This query must be managed via API, which only seems to support a specific query by ID. If it isn't there, I guess it's manual workaround time for the helpdesk agents.

SPSDude

So I don't know if you knew this, but you can add filters to an API request. You don't have to download all the users each time. You can leverage that filter and search.

For example:
https://demo.samanage.com/users?report_id=8992244&applied=true&email%5B%5D=sean.sebring%40solarwinds.com&

If you can use this to search your Users or Requesters table, it may be able to solve your issue.

Lee.Durrance

I did not know that. That will absolutely meet my need.

Thanks!