I'm trying to understand if it's possible to add approvals processes to Service Desk, just like WHD has: https://support.solarwinds.com/SuccessCenter/s/article/Set-up-an-approval-ticket-in-WHD?language=en_USBasically, we want our new starter request forms to then email certain people in the business seeking an approval or decline.Cheers
Em7yn, check out the Service Catalog. This allows you to create entire workflows that can include Approvals. These approvals can be targeted at specific individuals, or you can select from a number of variables such as; requester's manager, requester's site manager, assignee's manager, and others. Here is the documentation to the Service Catalog.https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/service_catalog_admin.htm
Thanks Joel,I've played around with this before, ideally these would sit under incident categories though as from an end user point of veiw that becomes quite convoluted.Is there a way to assign them as an incident?
Hi em7yn,There is the ability to convert an incident into a service request, to take advantage of those Service Catalog workflows. Check out the link below!documentation.solarwinds.com/.../incidents.htm
My latest project might come to your rescue: thwack.solarwinds.com/.../303605
