Send Directions per Category to Tech After Ticket Creation

Question

After a ticket is created, is there are way to put a disclaimer/reminder of sorts per category onto the e-mail that gets sent to the assigned tech? It isn't for all categories however, just one specifically.

For example: ticket is created, e-mail is sent to tech that they have a ticket. The e-mail for that specific category would have the reminder/disclaimer.

percyplant · Accepted Answer

Hi,

You need to look at the email templates, you can have custom email text for different Request Types and Status Types.

Setup - E-Mail - Templates