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Changing the favicon in the latest version of the Web Help Desk?

Does anyone know how to change the favicon of the latest version of the Web Help Desk? The documentation references bb_config.xml but I can't seem to find it anywhere.

Any help would be greatly appreciated!

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j_a_catlin

https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskcustomizewithbbcode.htm

The new location of the bb_config.xml has potentially changed to inside of a jar file based on some other information:

thwack.solarwinds.com/.../is-bb_config-xml-file-not-in-web-help-desk-12-2

I didn't confirm the file was still in there, but the whd-web.jar file is located in webhelpdesk/bin/webapps/helpdesk.WEB-INF/lib

I am looking at a linux install version and I was able to find a favicon.ico in webhelpdesk/bin/webapps/ROOT/ - not sure it is exactly that icon you are wanting to change, but also worth a look.

jimjankowski

Thanks @j_a_catlin!!