Trying to use technicalsupportfeedback@solarwinds.com address to complain about Tech Support procrastinating, but getting this error from postmaster@solarwinds.com:
How to reach them?
Today is the same error from postmaster@solarwinds.comStill can't use technicalsupportfeedback@solarwinds.com address
@danielleh @yumdarling Could you please help in this case?
No reaction. technicalsupportfeedback is still not working.Openning a case.
www.surveymonkey.com/.../W9Y8SXX
Thanks, but this is not a technical support feedback. Also I'm not interested in one way communication.
You had best find out who your account manager is and talk via them. If you don't have one, or don't know who they are, then open a "customer service" support case.FWIW, the error being generated tells you exactly why you can't reach that email address, so that route will never work.
find out who your account manager is and talk via them
Unfortunately there is no info about the account manager in my customer info, so I have no idea.
why you can't reach that email address, so that route will never work.
Yes, I can read. But wrong configured mail-forwarding (or any other internal stuff) inside Solarwinds - it's not my problem.Or if they decided to finally close technical support feedback communication channel, without any notifications - that's sad. We used it often.
>> Yes, I can read.
Hey dude - chill. I'm just trying to help.
>> But wrong configured mail-forwarding (or any other internal stuff) inside
Why is it wrongly configured? To me it seems they have deliberately done that and at a guess is purely for internal communication only.
>> no info about the account manager in my customer info
That is true, it as far as I can recall has nothing there. My presumption is that you knew who this was. As I previously suggested, raise a support request to customer service, asking who your account manager is and how you can contact them.
No offence, I just upset with their attitude towards clients.Case is already created btw
Case # - 00946186 technicalsupportfeedback is not working. No solution yet.
Technicalsupportfeedback address is still not working.But every "case X has been closed" email still contains this:
Thanks for the letting us know about this @omavel.
Thanks to your detailed report and support case, we were able to track down the erroneous change request which broke this functionality. That has been reverted today at approximately 4:00 PM Central US Time.
We strive to offer the best possible support and your feedback is important. I'm very sorry this wasn't addressed quicker.
If you have any further problems, please feel free to send me a private message via THWACK (I'm practically on here all day anyway) and we can have further discussions.
On a more personal note, please accept my personal sincere apology. I'm normally more active on many of these forums, but I'm still in the throws of moving 1,500 miles, so I haven't been as diligent as I would like.
