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Hi .. I am new to solarwinds . I receive an error - content.psd1 file missing or corrupted when installing free trial of solarwinds ?

pkk

I receive an error when installing the solarwinds demo

Another forum I was on said ti check Windows updates... that did not resolve. Any ideas ?

Thanks !

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HerrDoktor

are you trying the offline installer or the online installer?

do you have Internet Access on your test server?

jm_sysadmin

Also you can call support with demo install issues. They may be able to fix it faster

donrobert5

Solarwinds corrected this by repackaging the new installer

tony.johnson

This is likely the offline installer and an offline machine. The problem is that the Windows machine is not up to date and has no knowledge about the updated certificate. The error is described in more detail here support.solarwinds.com/.../Authenticode-verification-UnknownError-after-upgrade-to-Orion-Platform-2020-2-4

The fix is pretty simple: Download the latest version of root ca list [SST] from windows update on a device that has a network connection

certutil.exe -generateSSTFromWU roots.sst 

# copy the sst file to the offline machine and use powershell to import the root ca list. 

$sst = ( Get-ChildItem -Path C:\certs\roots.sst )
$sst | Import-Certificate -CertStoreLocation Cert:\LocalMachine\Root

MWPY20

I went all this way for Solarwinds 2020.2.6 but it dose not resolve my problem.

Can you help me ? please?

My OS: Windows Server 2019 Standard

MWPY20

your problem was solved.

dtng328

Hi MWPY20,

I know it has been 9 months ago but do you have a solution for it? I got the same error when trying to install UDT (User Device Tracking) on Windows Server 2019. I followed the direction here support.solarwinds.com/.../Authenticode-verification-UnknownError-after-upgrade-to-Orion-Platform-2020-2-4 but still did not work.

Please let me know if you have a solution for it.

donrobert5

This has been a known issue for over a year ago. This started with the supply chain attack where SW ask to take the servers offline and use offline installer. This was the result. Pretty much the article resolves that.

dtng328

Hi donrobert15,

Thank you for the info.I did downloaded the new Solarwinds-Orion-UDT.exe file and I was able to install it.

Now I'm facing a new issue as when I ran the PowerShell script on line #12 $ports = Get-SwisData $swis 'SELECT DISTINCT a.Caption, a.Name, a.DaysUnused, a.PortID,a.NodeID FROM Orion.UDT.Custom.UnunsedPorts a INNER JOIN Orion.UDT.Port b on ( a.PortID = b.PortID and b.AdministrativeStatus <> 2) WHERE (CASE WHEN a.DaysUnused=''Never'' THEN 31 ELSE a.DaysUnused END) > 30' , it got an error as shown below:

Get-SwisData : Source entity [Orion.UDT.Custom.UnunsedPorts] not found in catalog
At line:1 char:10
+ $ports = Get-SwisData $swis 'SELECT DISTINCT a.Caption, a.Name, a.Day ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (:) [Get-SwisData], FaultException`1
+ FullyQualifiedErrorId : SwisError,SwisPowerShell.GetSwisData

Do you have any idea?

I just can't figure out as I'm new to SolarWinds User Device Tracker.

Thanks in advance for your help.