Visual charts not showing in email reports

Hello,

We recently upgraded to 2020.2.4 and since the upgrade, our reports that get emailed/exported/etc. do not include the charts. They contain the table data but the charts are missing from every report. The charts are seen on the web console, but they are all missing from exported or emailed reports.

I checked logs for the report writer and there are no errors in the logs. I believe I need to extend the timeout so the script can take a picture once it is fully loaded but I want to verify that is the right step to take on this issue.

Thanks for your time!

-Connor

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orion

2020.2

report

Accepted answers

aLTeReGo

Follow the steps outlined in the KB article below. I would recommend starting with resolution #2. If that doesn't resolve the issue, then also try resolution #3

https://support.solarwinds.com/SuccessCenter/s/article/Scheduled-chart-reports-show-as-loading?language=en_US

Please also ensure that this isn't the cause.

https://support.solarwinds.com/SuccessCenter/s/article/Export-to-PDF-displays-no-graphics-images-through-NAT-WAN?language=en_US

All comments

aLTeReGo

Yes, extending the timeout value would be the logical first step.

connbren

Hello,

Is conversiondelay the only setting that should be changed? I am unfamiliar with how it works behind the scenes and I'm not sure if any other settings are tied to this.

Thanks,

Connor

aLTeReGo

Follow the steps outlined in the KB article below. I would recommend starting with resolution #2. If that doesn't resolve the issue, then also try resolution #3

https://support.solarwinds.com/SuccessCenter/s/article/Scheduled-chart-reports-show-as-loading?language=en_US

Please also ensure that this isn't the cause.

https://support.solarwinds.com/SuccessCenter/s/article/Export-to-PDF-displays-no-graphics-images-through-NAT-WAN?language=en_US

connbren

Hello,

Resolution #2 did not solve my issue, but #3 did. I sincerely appreciate all of your help, alterego.

I see that the note states to have the option enabled for performance reasons. Is disabling this option going to use a noticeably higher amount of resources?

Thanks,

Connor