Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Level 1 and Level 2 techs can't see all tickets in group tickets tab

We have a tech group comprised of L1 and L2 techs. Why can't both levels see all tickets for that group in the group tickets tab?

Thanks

Find more posts tagged with

Accepted answers

All comments

percyplant

Have you cleared the Query and Filter for the the Group Tickets view?

Do you have other tech permissions such as :

Limit to Assigned Tech Groups
Limit by Location Group
Limit by Department Group

rbianchi

These particular techs are admins so no permission limitation as far as I know. How do I clear the Query and filter, or can you point to the documentation around that? I'm still searching

rbianchi

Any other thoughts around this?

percyplant

For filter click clear and remove the Query if you have one assigned:

percyplant

Check you haven't places those admins in any Tech Permissions, as this can be screw-up your admins...