Fresh Service Integration Help!

Tinnocent

Hi,

I'm a complete NOOB when it comes to JSON. We're trying to integrate FreshService with SolarWinds, however, can't figure out the correct JSON Values to apply to the payload. FreshService SME is stating that they need the values to get this done. Out-of-box :

"node": "${​​N=Alerting;M=AlertObjectID}​​",  "message": "${​​N=Alerting;M=AlertMessage}​​",  "resource": "${​​N=SwisEntity;M=Caption}​​",  "severity": "${​​N=Alerting;M=Severity}​​",  "description": "${​​N=Alerting;M=AlertDescription}​​",  "metric_name": "${​​N=Alerting;M=AlertName}​​",  "acknowledge_url": "${​​N=Alerting;M=AcknowledgeUrl}​​",  "occurrence_time": "${​​N=Alerting;M=AlertTriggerTime}​​",  "alert_details_url": "${​​N=Alerting;M=AlertDetailsUrl}​​"

Works without issues.

Whenever I try:

 "node": "${​​N=Alerting;M=AlertObjectID}​​",  "message": "${​​N=Alerting;M=AlertMessage}​​",  "resource": "${​​N=SwisEntity;M=Caption}​​",  "severity": "${​​N=Alerting;M=Severity}​​",  "description": "${​​N=Alerting;M=AlertDescription}​​",  "metric_name": "${​​N=Alerting;M=AlertName}​​",  "acknowledge_url": "${​​N=Alerting;M=AcknowledgeUrl}​​",  "occurrence_time": "${​​N=Alerting;M=AlertTriggerTime}​​",  “Environment”: "${N=SwisEntity;M=CustomProperties.Environment}

The Environment output does not work as intended. Have anyone else experience this? 

KMSigma.SWI

Do you have any documentation from Fresh Service?  I'm not familiar with the product.  I think you have most of it right and the formatting looks ok.  It's just a matter of seeing what's happening.

I'm assuming that this being triggered from an alert action?  You might want to also write to a file with the data, so that you can see exactly what the environment is doing.

With JSON (and other formats) the quotes are very important... like on the very last line, I don't see a closing quote for the "Environment" custom property.  (Not sure if that was a copy/paste problem or an omission.)

{
    "node": "${N=Alerting;M=AlertObjectID}",
    "message": "${N=Alerting;M=AlertMessage}",
    "resource": "${N=SwisEntity;M=Caption}",
    "severity": "${N=Alerting;M=Severity}",
    "description": "${N=Alerting;M=AlertDescription}",
    "metric_name": "${N=Alerting;M=AlertName}",
    "acknowledge_url": "${N=Alerting;M=AcknowledgeUrl}",
    "occurrence_time": "${N=Alerting;M=AlertTriggerTime}",
    "Environment": "${N=SwisEntity;M=CustomProperties.Environment}"
}