Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Cannot get an answer on M365 move issues

Wow, we have run into a huge amount of issues getting support to help us with an error we get on the WHD when emailing.

We switched to M365 from an in house exchange server, and we keep getting this error:

451 5.7.3 STARTTLS is required to send mail [MN2PR19CA0003.namprd19.prod.outlook.com]

The best the support people so far have come up with is that we needed to update to the latest version of another software!

I am afraid we are going to be dumping Solarwinds for good if their support system is continuing to be this poor.

Has anyone run into this? Everything we have tried has been fruitless.

Find more posts tagged with

Accepted answers

All comments

cpmarks

Are you using outlook.office365.com as the email server with a standard mailbox and assiciated account with Exchange Online licensing applied? Basic or Mordern authentication?

yumdarling

Hey hey! Shoot me the ticket number so I can follow up on this, if you'd like

Yum

pawpaws

00705229