Ticket interface

oscar89

Is there any guide or API on how to modify the ticket interface (at code level)? it seems that there are no plans in the near future for customization.

I have been requested to make the interface look more clean for the tickets interface (technicians interface), we don't really use location nor department (nor other fields) so it would be helpful to get them removed or hidden.

We are aware that if we install an update, all our changes will be lost, but it is still worth it for us.

Thanks.

Regards.

glisit

There is no WHD-specific documentation per say that would help us mod the system to the level we all would like to.  I've been able to make some simple modifications by trolling through the code for hours and leveraging a little code knowledge to tweak some settings (like adding instructions for clients on how to add and save a comment to an existing ticket).

This lack of forward motion in updates, development, community requests, lack of communication and general upkeep of this community's forums on the part of SW is the reason this product is slowly fading away right under our feet while we try to hang on for dear life with paperclips, staples, and duct tape...