WHD

rmhvh12

I am fairly new to WHD as a Manager and I have not been able to find a place to show the ticket type or something of that nature in the Survey.     What I need is for Clients that put in numerous tickets to be able to see what type of ticket they are answering the Survey on, not just the ticket number.   Is that possible?   Thanks.

michelle.mcconnell

I believe the only way you could do this is to create a different survey for each request type you have and build that information into your greeting for the survey.  Under Tickets - Request Types you can then choose the specific survey for each request type. This way you can customize each one.  Hope that helps.