Location, Custom properties and ICMP objects

We are trying to determine how ICMP objects get location data. Most of our ICMP objects show up in the Unknown location container. However, we have a bunch of of them that have shown up in one or another locations... but w/o SNMP I'm confused where they get the information from. The node import pre-dates my arrival here and all the objects seem to be servers, not network equipment. Any ideas? All help appreciated, especially the kind where I go "damn thats obvious! How'd I miss it?!?!?!"

Find more posts tagged with

npm

icmp

location

Accepted answers

FormerMember

The Standard Poller updates all the columns every poll, ICMP or SNMP. Manually updating one of the standard poller columns well be overwritten with every poll. You need to use custom properties.

All comments

Yann

Hi,

The Location is discovered by SNMP using the OID: 1.3.6.1.2.1.1.6 - sysLocation .

The Location might have been set through a Custom Property for the ICMP nodes.

Start > All Programs > Solarwinds Orion > Grouping and Access Controls > Custom Property Editor

Click on Nodes.

Let us know what you see there. Is there a property defining the Location of the devices?

If you edit the Resource that shows your devices grouped by Location. Could you tell us the exact name of the grouping field.

Is Location selected or a specific Custom Property?

In System Manager, Could you right-click on one of the ICMP nodes that is not in the Unknown group and select Node Details?

What are the values for Machine Type, Description, Location ?

Fields you see are from the nodes table including node custom properties.

HTH,

Yann

Rane

The problem we are seeing is that the Location field, supplied by SNMP service is present in a bunch of ICMP nodes. When you open up CPE we have three System property fields that are there as well (non-editable): IP address, caption and location.

I have pulled open several of these ICMP nodes and it has Location setup as if it was getting the information from SNMP. But it is not. Nor have these nodes EVER had SNMP setup properly so Orion could pull the information. I'm quite confused where it could come from.

I have gotten around our problem by creating a CP called LOCALE and properly putting the information in there and having that used for sorting in the ALL NODES list. It ain't elegant but it works. But it also doesn't tell me what caused the issue in the first place.

Thanks!

datlpj0

Hoping to bring this issue back to life.

We sort all devices in both NCM and NPM by the SNMP Location data. It's difficult enough to make sure they are identical in both applications as the refresh for NPM does not always work.

Anyway...

I thought myself clever as I tried to update the location in the 'location' field directly in the database. When I do this for an ICMP device, it works for a second, but something in the application appears to be overwriting the data as it goes blank again and my ICMP devices go back to "unknown".

Suppose the question for me to overcome now is: What in the application is overwriting the data in the location field for ICMP devices? If I can stop that from happening, we'll be good to go as we can just update the field directly through the provided Database Management tool or SQL QA. Can somebody tell me what is doing this?

Thanks!

FormerMember

The Standard Poller updates all the columns every poll, ICMP or SNMP. Manually updating one of the standard poller columns well be overwritten with every poll. You need to use custom properties.