How do you integrate SolarWinds Orion 9.5 SP4 with Service-Now? this is a project that is on the horizon and i need some help or ideas on it.
How can I integrate SolarWinds Orion 10 with Service-Now?
Can you provide some more guidance on what specifically you are looking to do?
I will need for Orion to be able to open incidents in Service-Now when a circuit goes down. I am not sure how to set this up other than creating an alert that sends an e-mail to service-now every time the circuit drops.
We also use service-now. They have a web service API, and you can also create a ticket via email.
I haven't done it yet, so if anyone has, that would be great for us too.
Hi r0berth1,
We also use ServiceNow and was wondering if you can please share your findings on using Orion to open Incidents in ServiceNow.
Thanks
I work for Orange Business Services. We are a partner of ServiceNow and have created a managed service offering that is based on Solarwinds and ServiceNow. I hope to share our solution the community at the ServiceNow conference, Knowledge 12, this May. If you are interested, please reply to this post and I would be happy to send you an invitation.
Hi popearce, Im interested with the solution on this integration for Service Now. Thanks.
popearce, I am also interested in the solution. Thanks...
We use Service Now and are looking for a way to provide status (Up, Down, etc) to matching items in the CMDB.
We are actively exploring the idea of using SOAP to connect our SolarWinds Orion and ServiceNow instances together. We had explored using emails, but decided that this was a fall-back approach if the SOAP puts were too complex. The question we are currently exploring is whether we need to have any sort of middleware (I've heard netcool mentioned previously) to interpret events and alerts into the XML required for the SOAP put.
I know that SolarWinds does not specifically provide support for the API, but I'm going to try and weasel some time with an engineer to talk about the process at a high level before engaging our development team. I'll let you know how things work out on our end.
Alexander -- unfortunately we discontinued the ServiceNow project, although we had gotten to the point where we were able to directly send alerts from SolarWinds to ServiceNow. I'll have to dig up my notes to remember where we left off last year, but there was kind of a 'Eureka' moment. It is one of the pre-sales engineers who helped us discover the process. I can say that we were able to avoid using transforms with emails and that it was a direct process -- but I don't remember the details off the top of my head.
Anything you can dig up will be very helpful and greatly appreciated. Sorry to here you discontinued the SN project.
I am using NPM 10.3.1 and are also interested in ServiceNOW CMDB and Ticket integration Thanks
Jbiggley, were you able to find your notes? Thanks
Good evening!
My name is Chris Nanda, with Blue Horizon Systems. We have actually accomplished an Orion NPM integration in the past using a custom executable which would fire from an alert in NPM.
We too were originally informed the Perl script would work, but looking farther since NPM is a Windows based monitoring tool, getting Perl up and running VS an executable that would send the data to ServiceNow was a much simpler and more stable integration.
We are currently working on a more robust integration, and are always looking for input on how customers of the products we build integrations for (such as SW Orion NPM) are using the products, and where we can expand our knowledge and view to better encompass your usage.
We are also the company that ServiceNow reached out too to build the new SCOM connector for SCOM 2012. We have a number of years of experience in ServiceNow development, especially around integrating with other systems. If any of you are interested, we would love to hear what your use cases are for our integration that is in development and if your interested in the solution we already have built, we can definitely discuss that as well.
Our website is www.bluehorizonsystems.com, and we work very closely with ServiceNow's development team to build turn key integrations.
Thanks and I hope everyone had a good holiday!
CNada/All,
Try a company called Ayehu. They have an interesting middleware tool that uses workflows to create incidents, change, etc in Service-Now from alerts in SolarWinds.
This actually pretty simple. Use a free command line tool called cURL to open an incident using the ServiceNow API. You will need an account that has the rest_service role in your ServiceNow instance.
Install cURL on your Solarwinds server. In Alert Manager, create a trigger action to "execute an external application" (which is cURL)
Example: (note that I had to escape the quotations because it's running on Windows)
c:\pathto\curl.exe -X POST -H "Accept: application/json" -H "Authorization: Basic your-encoded-auth-hash" -H "Content-Type: application/json" -d "{\"short_description\":'${NodeName} is ${Status}!!!!',\"comments\":'${NodeDetailsURL}',\"opened_by\":\"Solarwinds\",\"assignment_group\":\"network\",\"impact\":\"1\",\"urgency\":\"1\"}" https://yourinstance.service-now.com/api/now/v1/table/incident"
Use this wiki site for REST reference http://wiki.servicenow.com/index.php?title=Getting_Started_with_REST
Hello Brew,
You have made better progress than any other post I've seen. Do you, by chance, have any more specifics and details from SolarWinds to ServiceNow?
You can integrate Solarwinds with ServiceNow in the time it takes you to finish your morning coffee using eyeShare from Ayehu:
Ayehu eyeShare integrates with Solarwinds Orion
