Hi -
Is there a way to send a client an email notification of a scheduled maintenance from NPM or from any of the Solarwinds platforms? It would also be great for these to show up in a report of some sort.
No.
They are partnering with OpsGenie now which may offer such a service. But OpsGenie looks like a ton of work to setup.
Yup its very much possible in NPM.
1. I am assuming you would unmanage the device during scheduled maintenance to avoid false alerts
2. Have a separate custom attribute as Maintenance email (Provide the list of email id's to whom the notification has to be sent out to)
3. Create an Alert for Node Status "Unmanage" using the following conditions
Node Status = Unmanaged
Maintenance email = is not empty
Trigger Action - send a email to ${Maintenance email} recipients when node is unmanaged
Following is just a simple method, you can always get creative with custom attributes and alerts Hope it helps
So, if he puts 100 servers into UM would he really want his customers to get 100 emails?
When I said it couldn't be done, I was thinking of a clean way, not creating an obvious spam machine. Obviously your method is possible, but seems like it would cause a PR problem for his monitoring team since he asked for a report and not an email spam storm. But perhaps his clients want the spam, I know mine would not.
I agree with orioncrack. I would want to send one maintenance notice for all of the impacted nodes. Sending a separate email notice for each node wouldn't work.
