Custom MIB Poller Problem

I have Orion SLX on a box and utilzie an external SQL database. The Orion SQL user has full permission to the database. I have created custom pollers and can pull values from the devices I am polling when I use the "Test" button from within the "Cusom MIB Poller Wizard". However, the web interface always displays "no data". I have restarted the MIB Polling service on the box to no avail. Any help would be appreciated.

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mark_wiggans

To view from your web console you will need to add the resources to the views in your web console.

http://www.solarwinds.com/resources/democenter/Orion/OrionCustomPollerSetup/OrionCustomPollerSetup.html

jeffeager

Thanks Mark, I have already set up the view. Also, I have already viewed the presentation you supplied. I did those before before posting to the forum. To clarify, I recieve values via the "Custom MIB Poller" wizard via the "Test" button. While the output to the web interface in "Node Details" does display the custom poller it does NOT indicate any value, rather it reads "no data".

mark_wiggans

Can you
verify if there is any data in the CustomPoller tables in your NetPerfMon
Database ?

Malvado

I have almost the same problem, it works when I only select one or 2 devices, but as soon as I add a whole bunch then I also get "NO DATA" the poller stops collecting data.

I have opened a ticket with support on this.

It would be intresting to see how many people have this issue.

jeffeager

Which table(s) should I check?

thurgoodj187

I am having the same problem, and had a ticket opened regarding this. Support did not find the issue. Just wanted to put another user behind a push to get this resolved.

FormerMember

I've just installed 8.5.1 EVAL with "update" and added custom pollers, the same problem exists...

Custom mib pollers working fine when hitting the "test" button but showing "no data" on the website.

rgds

Dave

Malvado

My ticket number for this issues is 19510

Any update on this would be great.

dperdue

Malvado,

I just replied to you on another thread before I saw this one. We are working on a fix for this now (this was a tricky one for us to find the issue). If the fix pans out it will be in SP2 (all I can say on the timeline for that is "soon").

As part of the final verification of the fix we may ask you (and others with open support cases on this issue) to try the release candidate for the Service Pack.