I’m sure it’s possible via a report but is it possible for a tech within a group to receive an email when a ticket is closed with the resolution etc in it?
maybe the communications back and forth throughout the life of the ticket?
You can force an email to Group Manager on all ticket updates under the settings for Tech Group Levels.
Thanks, I suppose this is the way it should be done although won’t work in my environment.
I think now seeing this the way I would need this to be done is via a daily report of tickets closed in the last 24 hours.
Is it possible such a report could be generated with details of the resolution?
thanks.
Steve
Unfortunately the report function isn't very detailed. Your best bet would either be an advanced search or SQL query.
