Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Smart ticket requests

I'm researching WHD and I have a question for the group.

If, let's say a router goes down, I know an alert can generate a WHD ticket. Let's say the router comes back up ~10 minutes later. Will SolarWinds' alerting system send an update to the original ticket and lower the priority, close the ticket, or some other action?

Find more posts tagged with

Accepted answers

All comments

I guess it depends on what "Solarwinds alerting system" you are referring to (Orion?) The only way this could happen is if your alerting system knew the original WHD ticket number and you had some way to get it in the Subject. I'm not sure if you can change the priority but you could change the ticket status.

Quick Links