NIC is in an unknown state

The network card on my exchange server is in an unknown state in solarwinds. It's up and solarwinds shows that it's up. Why would it be in an unknown state and how do I fix it? thanks.

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jswan

My experience with this has usually been that an "unknown state" means one of two things:

The Windows SNMP service is messed up and needs to be restarted.
The SNMP OID of the NIC has changed for some reason. If this is the case you will probably see a new unmonitored NIC in "List Resources". You should then monitor the new NIC and delete the old one from NPM in the "Manage Nodes" page for the node.

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danielleh

Hello again krfitzgerald--

Would you please try the steps on this thread's suggested answer? If you are still experiencing issues I would recommend opening a support ticket.

Hope this helps!
DH

jswan

My experience with this has usually been that an "unknown state" means one of two things:

The Windows SNMP service is messed up and needs to be restarted.
The SNMP OID of the NIC has changed for some reason. If this is the case you will probably see a new unmonitored NIC in "List Resources". You should then monitor the new NIC and delete the old one from NPM in the "Manage Nodes" page for the node.

cmgurley

@jswan, Yep, same experience here, especially with Win2k3.

@krfitzgerald, Let us know what the fix was...

krfitzgerald

I restarted the snmp service and that did not work. I deleted and readded the node and it seems to be working now. I hope this doesn't happen alot because don't I loose my historical data on the node? It's only be added for a few weeks.

jswan

You don't need to delete/re-add the whole node. You could just do the NIC... at least from what I've seen.