Serious Performance Counter problem: Just about every component monitor at Unknown status.

Hello all,

Last Thursday I implemented an application template that polls three performance counters for the C: drive on my servers. They ran fine all day Thursday, but when I came back this morning, only 16 out of 255 were up. Every other monitors were at unknown status with the same error message:

"Unexpected error occurred. Instance 'C:' does not exist in the specified Category."

Now, let me say that they ALL were ok Thursday.

Also, they all seem to go back up once in a while only to go back to unknown again.

I also have a script that polls disk performance counters that I use to just validate that WMI is operational and I have validated the script against a dozen of the servers that are still labeled Unknown and they all respond flawlessly to a scripted WMI query.

Even though the servers responded to the scripted WMI Query, I still went through the WMI troubleshooting guide and checked for account access and DCOM configuration just to be sure, and everything seems OK...

Is there anyway to diagnose problems with APM? Has anyone experienced this problem.

The performance counters are the only assigned APM template for the moment.

Thanks for any help!

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wmi_counters

apm_3.0

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Accepted answers

All comments

ShamChauthani

Could you please open a support ticket for this. You will want to grab diagnostics and submit that so we can short circuit the data collection time.

rbrault

Did you find a resolution? Our System is doing the same thing.

75	Application Up	0	Application Warning
0	Application Critical	38	Application Down
126	Unknown	0	Other

ShamChauthani

We are actively investigating this issue. Could you please open a support case as well so we can keep you updated on the progress we are making. Also please be sure to submit the diagnostics.

rbrault

I am already working with you on a case. I submitted new diagnostics on Friday. The unkowns are getting worse and worse.

sperera

Did anyone get a fix for this? I am having the same issue almost 2 years later. The application components on a template containing Performance Counter monitors are going up and down with no discernable cause.

Currently running:

Orion
Module Name:	Orion Core
Version:	2010.1.0
Service Pack:	1

APM
Module Name:	SolarWinds Application Performance Monitor
Version:	3.1.0
Service Pack:	None

NPM
Module Name:	Network Performance Monitor
Version:	10.0.0
Service Pack:	1