Unable to list resources on Nexus

Since upgrading to 2019.4 I've been unable to "list resources" on NX-OS platforms. Has anyone else seen this behavior? Do you have a fix, or shoul dI open a support ticket?

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2019.4

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deverts

After contacting support, this was the issue/fix:

There's missing file " SolarWinds.Orion.DeviceContext.Strings.dll" on the Inetpub folders
Have the services stopped and copied the files that are missing from the installation path to Inetpub
Have the services restarted and test the node.

All comments

deverts

All,

Just adding to this, I also have a ticket opened with support.

List Resources just hangs, even the last cached list doesn't display
I also noted that I was unable to add widgets/resources to views anymore
I ran Configuration Wizard which corrected the issue (yesterday)
The issue has returned today and doesn't appear to be a browser cache issue (fails on both Chrome and Firefox)

Version 2019.4 HF4 - something appears to be corrupting the cache in the system somewhere.

deverts

After contacting support, this was the issue/fix:

There's missing file " SolarWinds.Orion.DeviceContext.Strings.dll" on the Inetpub folders
Have the services stopped and copied the files that are missing from the installation path to Inetpub
Have the services restarted and test the node.

fast

Got the exact process from a case I opened, see the following reply...

fast

Opened a case, got the details of the process and the following is the fix:

1. Stop all Orion Services at all Orion servers.
2. Copy the files on the path below:

Root Folder C:\Program Files (x86)\SolarWinds\Orion\VDC
SolarWinds.Orion.DeviceContext.Strings.dll 8.1.0.135

Root Folder C:\Program Files (x86)\SolarWinds\Orion\VDC\de
SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

Root Folder C:\Program Files (x86)\SolarWinds\Orion\VDC\ja
SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

3. Paste the files to Inetpub/Solarwinds folder:

Root Folder C:\InetPub\SolarWinds\bin\
SolarWinds.Orion.DeviceContext.Strings.dll 8.1.0.135

Root Folder C:\InetPub\SolarWinds\bin\de
SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

Root Folder C:\InetPub\SolarWinds\bin\ja
SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135
SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

4. Open command prompt (Run as Admin) then perform IISreset
5. Start all the Solarwinds services.

Worked for me!

mrdc82

@fast

The fix mentions to perform this on all pollers (primary and additional)

Yet none of my additional pollers contain the inetpub/solarwinds folders to copy the required files to.

Did you experience the same issue? If so how did you go about resolving it.

We have 6 additional pollers and one primary poller.

Thanks