Warranty status only for HP. Dell Servers remain in unknown.

Hi, we have sam 6.1, it correctly gets the status for HP servers, but apparently it cannot retrieve the DELL servers status.

Are there any known issues / fixes for this?

Thanks

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aLTeReGo

How are those Dell systems being polled? Is Asset Inventory and Hardware Health monitoring enabled on those servers? If so, can you see the servers make, model, and serial number displayed in the UI?

LDave

We poll the majority of things via SNMP, asset inventory has been enabled during last platform update and hardware health is present on most of the servers.

I can see all the hardware information without problems, for instance:

Hardware
Asset Type	Server
Hardware	Physical
Manufacturer	Dell Inc.
Model	PowerEdge R710
Serial Number/Service Tag	DFWP***
Warranty Status	Unknown
Device Time Zone	(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna

I've *** the last part of the serial number, but it's there in Orion.

It's like it can't poll from dell (while it can for HP servers)

aLTeReGo

Is the Orion server required to go through a proxy server to access the internet?

LDave

Yes, but I've already edited the proxy settings for the system user (via registry) and that's when the HP servers started to have data. I imagine that the same should apply to Dell servers as well, but I'm all ears.