SLA's in the WHD

dcayeabhsn

I'm wonder if someone could help me, we are looking to deploy WHD very soon, we've got it installed, but are not sure how to set up tickets so that they have to be acknowledged (not resolved) within 30 minutes and to set up the reporting that keeps track of that.  I've downloaded the PDF manual and am slowly going through but any tips or tricks would be greatly appreciated.

Thanks,
Daniel

Aakhib

Under advanced search there is this. 

if not this under priority you have 3 color codes.. first one you can use to alert NOT ASSIGNED and set the timing.