Making Priority a mandatory field

Adam_Brierley

Hello,

I can make Priority a mandatory field for incidents raised via the Service Portal using the Global Settings for Service Portal but I can't find a way of making it mandatory for incidents raised using other methods eg Create New Incident from within the Platform view.

Is there a way of making it mandatory for non-Service Portal requests?

Thanks

Adam

mgoblirsch

@Adam_Brierley 

I also couldn't find anything that would make the "Priority" setting mandatory for platform users.  The default priority for new incidents can be set, but there is no checkbox/toggle for making that setting mandatory within the service desk settings (the priority list is also not customizable).  It appears that setting is active for both portal and platform incident creation.  The menu settings/options seem to overlap between the platform and portal in some areas, but not for others.