Is this possible?
Just a simple yes or no guys...not asking for code just if the endpoint supports this.
Hi Sullivan,
You can use the REST API for the WHD to update tickets, there is a API guide you can find here: Web Help Desk REST API Guide
There is a section for updating tickets, but essentially the information you need is in the guide above
http://www.solarwinds.com/documentation/WebHelpDesk/docs/WHD_API/Web%20Help%20Desk%20API%20Guide.html#toc-tickets-update The syntax for updating a ticket is identical to that of creating a ticket (above), except that the request should use the HTTP PUT method, and the ticket number (id) must be provided:$ curl -X PUT -d @ticket.json \> "https://localhost/helpdesk/WebObjects/Helpdesk.woa\> /ra/Tickets/4\> ?apiKey=v32lXMFAi7dl3zGrtETArXqKVF8svfAfXZpIwC0P"
http://www.solarwinds.com/documentation/WebHelpDesk/docs/WHD_API/Web%20Help%20Desk%20API%20Guide.html#toc-tickets-update
The syntax for updating a ticket is identical to that of creating a ticket (above), except that the request should use the HTTP PUT method, and the ticket number (id) must be provided:
$ curl -X PUT -d @ticket.json \> "https://localhost/helpdesk/WebObjects/Helpdesk.woa\> /ra/Tickets/4\> ?apiKey=v32lXMFAi7dl3zGrtETArXqKVF8svfAfXZpIwC0P"
Best regards,
Gus
Thanks Gus, but I was asking about updating a note on a ticket via the API...
Oh sorry, I misunderstood your question!
I'm not sure if this is possible, perhaps log it with SW?
