Error occurred after upgrading to 12.0.1

ricot

Hi -- I work for a small school and we had hired a consultant to help us install webhelpdesk in the past. The consultant installed webhelpdesk in a CentOS server and we can't contact he consultant anymore since he moved out of country.

Today I tried upgrading to 12.0.1 and was able to do so on CentOS. Upon logging in to webhelpdesk, it asked me to run update database. But when I clicked "Continue", it gave me this error with stack trace info. Any help is much appreciated. Thanks.

Error

	An error occurred while updating the database:
	Communications link failure during rollback(). Transaction resolution unknown.
	Stack Trace Communications link failure during rollback(). Transaction resolution unknown.at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source) at java.lang.reflect.Constructor.newInstance(Unknown Source) at com.mysql.jdbc.Util.handleNewInstance(Util.java:411) at com.mysql.jdbc.Util.getInstance(Util.java:386) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1014) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:988) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:974) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:919) at com.mysql.jdbc.ConnectionImpl.rollback(ConnectionImpl.java:4808) at com.mysql.jdbc.ConnectionImpl.realClose(ConnectionImpl.java:4403) at com.mysql.jdbc.ConnectionImpl.close(ConnectionImpl.java:1594) at com.webobjects.jdbcadaptor.JDBCContext.disconnect(JDBCContext.java:388) at com.webobjects.jdbcadaptor.JDBCContext._channelDidClose(JDBCContext.java:521) at com.webobjects.jdbcadaptor.JDBCChannel.closeChannel(JDBCChannel.java:158) at com.macsdesign.util.MDSDBUpdater.updateDatabaseWithModelNamed(MDSDBUpdater.java:395) at com.macsdesign.whd.HelpDeskDBLoader.updateDatabase(HelpDeskDBLoader.java:115) at com.macsdesign.whd.ui.DBUpdateProgress.performAction(DBUpdateProgress.java:70) at com.webobjects.woextensions.WOLongResponsePage.run(WOLongResponsePage.java:119) at java.lang.Thread.run(Unknown Source)      at com.webobjects.jdbcadaptor.JDBCContext.disconnect(JDBCContext.java:390)      at com.webobjects.jdbcadaptor.JDBCContext._channelDidClose(JDBCContext.java:521)      at com.webobjects.jdbcadaptor.JDBCChannel.closeChannel(JDBCChannel.java:158)      at com.macsdesign.util.MDSDBUpdater.updateDatabaseWithModelNamed(MDSDBUpdater.java:395)      at com.macsdesign.whd.HelpDeskDBLoader.updateDatabase(HelpDeskDBLoader.java:115)      at com.macsdesign.whd.ui.DBUpdateProgress.performAction(DBUpdateProgress.java:70)      at com.webobjects.woextensions.WOLongResponsePage.run(WOLongResponsePage.java:119)      at java.lang.Thread.run(Unknown Source)

ricot

So I'm able to see that JAVA is the culprit. It's running CPU utilization of over 100% at all times. Anyone can help me how to fix this? I'm running CentOS 6.4. I tried to upgrade to the most recent WebHelpDesk but it just froze during database update part. Please help???