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Automatiing Tickets

Can I use a Client e-mail in Ticket Automation? Onboarding takes about 6 departments to complete and the users are clients but not Technicians. I see how to assign a Tech, but I need to send the e-mail to the next department in the string so they know our task is complete and they can then do their part.

Is this possible?

Thanks,

Lori

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Looks like you can send emails to clients in the action rules.

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