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Group Tickets

Hello,

Is there a way to see all tickets for all techs regardless of their location? When I click group tickets I only see ones for techs at my location. I would like to be able to see all tickets for all locations in order to manage or reassign if needed. Is there a way to do this?

Thank you,

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bvondeylen

Have you tried going to Tickets > Search Tickets / Advanced Search

Tickets matching ALL of these Conditions:

Status is Open

… and Any of these conditions

Status is Assigned

(you could put both in …and Any of these conditions)

Save this Query.

You could then use this in your Dashboard, or just start the day looking at Tickets > Search Tickets / Advanced Search and select the Query in Edit Query and press the button Search.

This will give you ALL the tickets with a status of Open or Assigned. You can add more if you like as well.

agg1e19

Thank you! I will try that.

kellytice

side note: If you have saved a query, you can generally just run it ad hoc straight from the My Tickets or Group Tickets view...you'd just choose it from the Query drop-down. You'll just have to remember to clear it again if you want to go back to the 'normal' Group Tickets or My Tickets view.