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What does marking a ticket as 'Private' actually do?

In the ticket details, towards the bottom there is a private/public toggle. What does marking it as 'Private' do?

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Accepted answers

It appears to disable emailing the client, CC, and BCC contacts. I would also assume that the ticket is not visible to the client in the client interface.

All comments

blankenshipr

It appears to disable emailing the client, CC, and BCC contacts. I would also assume that the ticket is not visible to the client in the client interface.

patricks

I notice in the ‘History’ that the client is still being emailed the ticket details. I haven’t seen if it shows up on the client side though.

Thanks for the answer.

blankenshipr

I just tried it on an existing ticket, and whether I clicked Private then Save & Email, or if I clicked Private, Save, then Save & Email, the client was never notified...only me. But whether the client is emailed on the initial ticket creation, I have no idea.

patricks

Just created a fresh ticket, and that appears to be the case. It didn't seem to send a new email on creation either.

Thanks!