I know we have the ability to look at logs for times clients/techs log on/off or even time out. Do we have the ability to see the IP address of a client/tech when they are logged in? This would be a nifty feature to have if we do not.
Thanks Justin,
I will look into that.
...Feature request to be built into tech/client section in WHD!
I think your only option would be to enable logging within Tomcat.
On 64-bit Windows the server.xml file can be located here: C:\Program Files\WebHelpDesk\bin\tomcat\conf
You'd then have to uncomment and tweak the AccessLogValve section. You'd also need to write a cleanup script to keep the log directory from filling up.
Probably not supported by Solarwinds
Got me curious, so I started poking around...
If you set auth logging to 'Debug' (under Setup > General > Logs > Web Help Desk Packages > Web Help Desk Authentication), it will capture client IP address in the helpdesk.log file (C:\Program Files\Webhelpdesk\log\helpdesk.log).
Still would be great to have this info in a more presentable view. And I'm not sure what impact that level of logging will have on storage and performance..
Awesome! Thanks Justin.
I'm going to give this a show and monitor to see what kind of impact this would have on our server. We have WHD on its own server.
For users curious, here's a visual representation.
