Hey everyone. I was assigned the task to gather all of our software licences and store them somewhere that we can easily manage them from. Is this something that is possible in web help desk?
There is not a built in software manager in Help Desk that I am aware of. You could create a part in Web Help Desk with the information about the software and add the amount of inventory/licenses you have for that product.
Yes you can.
Create your software as a child asset. You can even set an Install count. Then for each computer the software is installed on, make the software a child asset of the computer. Is a little clunky to do but as long as you don't change it often it works well enough.
