Migrating Web Help Desk to SQL 2016

Does anyone have any documents on a procedure for migrating WHD to Server 2016 and SQL 2016? Currently we're on Server 2008 R2 and SQL 2008 R2.

Any help/docs would be appreciated. Just wondering if there are any "gotchas" with SQL.

Thanks!

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Accepted answers

justin.gray

I think the biggest 'gotcha' with SQL is that Web Helpdesk does not yet technically support SQL 2016. Outside of that, it should be a basic db backup on 2008 and restore to 2016.

Are you truly migrating, or upgrading in place? If that latter, you'll have to go Server 2008 -> 2012 -> 2016.

Support does have a brief article on migrating that may help: Migrate Web Help Desk to another server - SolarWinds Worldwide, LLC. Help and Support

All comments

justin.gray

I think the biggest 'gotcha' with SQL is that Web Helpdesk does not yet technically support SQL 2016. Outside of that, it should be a basic db backup on 2008 and restore to 2016.

Are you truly migrating, or upgrading in place? If that latter, you'll have to go Server 2008 -> 2012 -> 2016.

Support does have a brief article on migrating that may help: Migrate Web Help Desk to another server - SolarWinds Worldwide, LLC. Help and Support