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Update tickets via E-mail

mrbenzel

Is it possible to update tickets via e-mail in WHD?

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typhoon87

Yes a user can just reply to the email and it will appear as new note on the ticket and will trigger emails to the tech. I have never tired emailing for a tech note but I would assume it would also work.

The big FYI on this one is do not change the subject line as that is how it parses the messages.

jpike

Have you been able to implement the email update feature yet in WHD? Any further questions?

jameswise

This post may also help: http://thwack.solarwinds.com/thread/56911

mrbenzel

Everything is working fine now But we noticed that even with hide notes from client checked if a Tech replies to the e-mail the Note is visible to everyone.