WHD & Unable to assign tickets to Vendors / External Support Providers

gpayne

Greetings, total noob here starting out with WHD (Build #12.6.0.738)

Our company has support contracts with external service providers and we need to assign tickets to them when issues arise that only they can resolve.

For the life of me we can see only one way of doing this, and that's by creating a set of custom fields, such as ;

Is  there an alternative way of doing this ??

fluffy_midnight

Hi gpayne​,

There're numerous ways to do this, however a combination of Custom Fields is the easiest to accomplish.

If your vendor's are static, you should consider using Action Rules to set CC's, Vendor Emails based on the Vendor field, and any additional information within the ticket can be set automatically if they have a parent field they rely on.

-Midnight