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Create Ticket from Secondary Email Address?

Hi, we would like to have tickets created when an email is received from the secondary email address. In our testing this doesn't seem to work. Is there something else we need to do besides add the secondary email?

Thanks

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rodegard

Did you check the accepted domains in the Email options section? If you have Create Accounts for Unrecognized Senders set to No, then WHD only creates tickets for the domains listed in the Accepted Domains box.