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I installed SolarWinds Web Help Desk on a Windows Server 2012 R2 - have configured email etc. but cannot access it from other machines - do I have to install Tomcat or ??

I have installed SolarWinds Web Help Desk on a Windows Server 2012 R2 and configured email etc. but I cannot access from other machines - do I have to install Tomcat or ??

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fluffy_midnight

Hi dlumley,

Does the help desk send and receive email okay with the configuration you've applied? If not, you'll need to open up the ports to allow the connection through.

As for accessing from other machines, you need to configure DNS settings, additionally you'll need to port forward to get through any firewall you have.

I would recommend setting up HTTPS too, which requires a certificate.

-Midnight

typhoon87

While it is possible to run on your personal instance of Tomcat by default WHD installs its own contained instance. Have you checked the firewall to ensure the correct ports out open inbound?

dlumley

Thanks, A third party firewall was blocking connections OK now

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dlumley

HI, Yeas a third party firewall was blocking connections – all is OK now

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