I have a question about WHD clients and who can be allowed to see what. Given the sample organization I've mocked up, I want to know if it is possible to setup WHD to allow an Organizational "top down" view of tickets. That is to say, I'd like to know if I can setup WHD to allow the following:
- CEO can see all tickets (Orange and Blue)
- Jane (the Line 1 Manager) can see all the Orange tickets. Any ticket created by
- Bob (the Line 2 Manager) Can see all the Blue tickets. Any ticket created by
- If possible, I'd like the manager to be picked up from the AD field for manager. (Manual assignment is not a deal breaker.)
- Ideally I'd like to have another level in addition to the ones shown in "Sample Org"
I know client admin roles let me show tickets of specific types to anyone assigned to a specific CAR, but our ticket types are not divided by "Line", they are by type (Application, Printer, MAC, etc.)
Anyone have an idea about how to do this please?
