E-mail subject filters

Question

I have tried, in vain, to setup an E-Mail Subject RegEx filter to prevent auto-reply emails from generating tickets. The issue seems to be that the server is periodically reverting to the default expression: (?i)(out\s+of\s+office).

I have even tried using the example string: (?i)(out\s+of\s+office)|(away\s+from\s+office)  But eventually that reverts back to: (?i)(out\s+of\s+office)

We are running build 12.5.1.88, if anyone has any suggestions or insight I would appreciate it.

adam.rohde · Answer

As I posted two days ago, my filter was set to: (?i)(out\s+of\s+office)|(away\s+from\s+office)|(automatic\s+reply) . I just checked, and it is now truncated down to: (?i)(out\s+of\s+office)|(away\s+from\s+office)

adam.rohde · Answer

Right now I have a simple string: (?i)(out\s+of\s+office)|(away\s+from\s+office)|(automatic\s+reply)

But I've put that same string in as a filter before and at some point the server reverts back to (?i)(out\s+of\s+office).

csmith6 · Answer

What string are you trying to put in that is reverting back?

In my environment, I use ​(?i)(Automatic\s+Reply:)​ and it works correctly.