WHD some users can create a new Ticket via eMail some don’t.

mailsurf

Hello Folks,

got an strange Problem here with my WHD Enviroment.

Some users can create a new Ticket via eMail and the Ticket Counter goes up as it should go.

Then some users send from the same Domain a eMail to create a WHD Ticket and the Ticket Counter starts in the middle (e.g. Ticket # 130 of e.g.180). These Ticket are already closed.

Are there running two Databases of WHD? Can’t find a hint what’s going wrong or got a Error Message about that.

Is there anybody with some similar phenomenon?

Thanks in Advance for any hints. | mailsurf