Incoming Emails to my helpdesk email address keep auto assigning to a particular Request type How do I change this? No matter what I put in the subject they all come in auto assigned to my Email\Outlook Request type?
Hi
In the incoming mail settings (Setup> E-Mail> Incoming Mail Accounts) there is a Request Type drop down- is it possible this has changed so that everything coming in is being logged as that Request Type?
Ok I see that setting now and that is the request is defaulting too. It is not letting me leave it blank however. If I don't want the emails to default to a certain request type how would I do this? Would I have have to create a "unassigned" request type and set that?
Yes, something like that will work. we have a "New Email Ticket" request type which makes sure these get picked up and assigned under the correct category by the Helpdesk.
Thanks
Can you please describe to me how the "New Email Ticket" request type would be setup?
Chad
