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How do I use in the Recipient bar when emailing from action rules?

I am trying to use an action rule to notify a client when their ticket has been reclassified. The instructions are in the email generated by the action rule.

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kjette

I may be wrong but I do not believe this possible. I think the address in an action rule email has to be specified and not populated by a field.

rmartinek

That is my conclusion as well.

chris.tian

How about create the instructions as FAQ and link it in the email reply?