Submitting ticket without logging in

kzilla432

If this has been discussed already will you please just link the discussion to this post.

I would like to be able allow my Faculty to submit a work order without having to login.I work for a small organization of about 100 Faculty members who would need to be able to submit a work order. Is this possible?

bknight

You could setup a specific mailbox that could be imported into WHD as a new ticket.  When you do this, you can assign the request type as default so you could call it "Work Order".  The only challenge would be if you need specific information (location, date due, etc.).  Since it is only an email, the body of the message becomes the request detail.  You'll be reliant upon the customer to tell you all that you need to accomplish your work order.