Make CC the client in email ticket

Question

Hi -

I have a bunch of techs who enter tickets manually after talking on the phone with clients. I would like to make this easier on them by allowing them to send the ticket via email and then do follow up via some action rules. However, in order to do this, I want the tech to CC the client, then set a rule to have WHD assign the CC as the client rather than my tech as the client. Like a tech submitting a ticket on the client's behalf. But I don't want the tech to have to then log into the ticket and make a bunch of modifications.

Does anyone know if this is possible?

Thanks so much for any guidance!

Jes

oscar89 · Answer

It seems this is not available, but there is a Feature Request section for something like what you need.

https://thwack.solarwinds.com/ideas/3374

You can up vote it, but not sure if/when it would be implemented.