error code 515: -- msg: Cannot insert the value NULL into column 'ID', table 'whd.dbo.SURVEY_RESPONSE';

Question

I've updated web help desk version 12.5.1 since 28 July 2017.

I got an error from it.

error code is below:-

"There was a problem saving the ticket: EvaluateExpression failed: : Next exception:SQL State:23000 -- error code: 515 -- msg: Cannot insert the value NULL into column 'ID', table 'whd.dbo.SURVEY_RESPONSE'; column does not allow nulls. INSERT fails."

I can't take a survey and close my ticket.

Please help me about this.

Thank you very much.

wassana · Answer

I attached my example setup a survey.

It's pdf file.

I try to setup along with documentary and It not complete.

https://drive.google.com/open?id=0B4P-pEetraCjNFFpYUYtQlA5aUU

I appreciate your help.

pabely · Answer

I would log with Support, looks like a bug or data problem