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System generated reminder

I haven't found much information on how to set up a reminder in the help desk. ex. I would like to have a reminder for IT to run a few reports a couple days before the EOM or run patches etc.

Briefly, I have tried to play with dates in a ticket, but have never been able to make anything work.

Any input would be greatly appreciated and I will keep searching in the Admin guide as well.

Thanks.

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neomatrix1217

You could create a task to run and open a ticket to run the report and schedule it to run when you want it.

Create an action rule to run a task

rmhvh12

Thank you for responding. I have built the task. Will it not create the reminder on the date I have set in it? At that time I would do a ticket for IT to schedule the reports needed correct?

neomatrix1217

You should be able to setup an interval so that it can run let's say the 30th of each month.

rmhvh12

Thank you. I have one set. We shall see how it goes. Much appreciated.