When a ticket is raised the client receives a mail. This is as below
TlCKET 99
Ticket 99
Richard, thanks for using the help desk. You can check the status of your ticket (99) at BC-DH-WHD:8081/.../view
.
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On 06/06/2017, at 12:27, Admin Admin wrote:
Please provide drive access
However when the tech receives a ticket it looks like this - I want the client to see the view below. What changes do I need to complete. Thanks in advance
Client
Name:
Mohammad Shafiq <m.shafiq2@bradfordcollege.ac.uk>
Ticket Info
Ticket No.:
27
Report Date:
27/03/2017 12:15
Due Date:
30/03/2017 12:15
Reporter:
Mohammad Shafiq <m.shafiq2@bradfordcollege.ac.uk> [10.31.210.21]
Location:
Sample Location
Tech:
Richard Toddington <r.toddington@bradfordcollege.ac.uk>
Priority:
Medium
Status:
Open
Request Type:
IT Request > Desktop > Monitor Issues
Subject:
Monitor is not being Displayed
Request Detail:
No Display from computer system.
Notes
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Status: Open Pending Closed Cancelled Resolved
Date
Name
Note Text
27/03/2017 12:19
Mohammad Shafiq
No update on request.
Recipients
