Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Web help desk - Priority

bsamuels

Can you prevent a client when logging a call from changing the default.

Find more posts tagged with

Accepted answers

All comments

smitchiner

Yes.

Setup -> Tickets -> Options -> Client Priority Option

Set this value to None to prevent clients from setting a Priority.

Client Priority Option
Indicates if all Clients or only Client Admins (both Location and Department) are permitted to set the Priority level of their Tickets. Otherwise, new Tickets will be assigned the Default Priority setting.

A setting of "All Clients" also enables the display of Ticket Priority in Client e-mail messages.