Hello Experts,
I am a ServiceNow Developer and have configured event management connector to pull events from Solarwinds, Have anyone else already done this ? if yes, what are the challenges and problems did you face ?
Regards ,Bharat
I have tried two different ways thus far to handle the integration with event management. I'll breakdown what I found with each below and hopefully it helps:
dmartzall have you noticed any errors with recent versions of ServiceNow and the JavaScript connector? How did you get around them if so?
I had recently completed my project of integrating Service Now with Solarwinds using Connectors provided by Service Now. I did not find any major challenges since I was the one who was responsible for SolarWinds Administration. I mean if you design your alerts intelligently then you will hardly face any major issue some little changes may be required like - Defining Message Key for Auto Closure, Formatting the Data in descriptions and short descriptions. Few thing to keep in mind before integrating -
1. Make a list of all the alerts that you want t integrate. People say often that they want to integrate everything in service now which is not true actually, there are always specific alerts not all that people take action on, so choose alerts wisely.
2. For each type of alert define a unique keyword in the event message to identify them you can club multiple alerts in one single unique keyword.
3. Prepare a mechanism that can help you to exclude any alert for even a single object (instead of all) in a single click with out impacting the other objects alerting mechanism.
4. Try to minimize the configuration at solar winds end and make service now enough intelligent to build rules and policies. And last but not the least once you start using service now for event purpose its a never ending process so its better to make things in service now with future end goal instead of current goals. You may not want to end up creating 100's of Rules or re-creating them again and again. Always use generic logic with certain exceptions.
All the Best. You will enjoy this.
We ran into a few oddities, but they weren't too crazy. I had actually put a post together a bit ago going over the kinds of things we ran into with the various tools we have integrated with event management in ServiceNow. I'll add the link below. The main issue was around the message key for the alerts being sent by SolarWinds. I have been working on a new connector that would use the alert history table and use the AlertHistoryID. It's not quite ready, yet.
Integrating Monitoring Tools into ServiceNow Through Event Management
