Has anyone come up with a way that they can generate report data based off of a custom field?
In your custom field properties in setup, you should see a tick box labelled 'Searchable'. If this is ticked you should be able to select it as a category or a filter in your report
I would have thought so too, but searchable is checked (by default) and I still cannot utilize the custom field in the reports.
I may have missed the type of report you want to run against your custom fields. I was able to run a ticket report against a custom field and alert level as by bar category and bar stack category, respectively.
I'm attempting to add a custom field, say "Cost" on a Request Type called "Travel". Then, I want to run a report that adds all of the cost of request type travel over a specified time period. Maybe I am missing something simple?
so are you looking to perform a calculation on the field value? I don't think you can do that
The solution isn't working. I have checked on 'searchable' but still can't see my custom fields in reports.
the custom field will need to be selectable list e.g. pop-up menu, not free text
Text custom field will not appear in reports
