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Getting Error Message Java.lang.RuntimeException in WHD 12.3

Dear All,

Please see the below snap shot, when i am trying to open any past due tickets from widgets and facing this issue.

Any can let us know how to fix this issue

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You need to apply the hotfix for 12.3 to correct this, you can get it from the customer portal

Either run the latest hotfix for 12.3 or install/upgrade to a newer release like 12.4 and it will be fixed.

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